So sorry to hear about this frustration! Sometimes this happens when different email addresses are used for rosters which are not connected to the existing accounts.
Not to worry though - please reach out to us at firstname.lastname@example.org with the following information:
- Athlete’s Full Name
- Athlete’s Sport
- Email address for the first account
- Email address for the second account
As a heads up, we are unable to merge the accounts, but we will work with you to ensure all the relevant information is provided!